• We will endeavour to explain the service that we provide. The true cost, benefits and consequence of any product or service you buy from us.

 

• We will ask a number of questions that will enable us to fully understand your circumstances, needs and budget.

 

• Your personal information will always be treated in the strictest confidence.

 

• We will strive to make strong relationships with product and service providers to ensure they mirror our commitment to you.

 

• We will always explain paperwork to you in a way you understand and support our advice with timely, easy to comprehend documentation.

 

• We aim to ensure that you are encouraged to purchase the right product or service to meet your short and longer term needs.

 

• Where we feel it is appropriate for us to charge a fee for our services we promise that it will be reasonable and justifiable.

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• We will always attempt to give you the right advice, even if it means losing your business to a competitor. All of our staff will be professional and courteous to you, even if they are not directly involved in your business.